Get customer’s sessions right into your Zendesk Support. Find a list of recorded sessions within the support ticket and filter them by date and time.
Watch a pixel-perfect playback of a customer session within your product. Assist your customers right away, without requesting screenshots.
Access and share with your team “under-the-hood” information including network requests, errors, warnings, and debug messages.
SessionStack not only automatically masks sensitive information (think passwords), but also allows you to select parts of the page that you want to hide from your agents. The information you hide never leaves the user browser.
SessionStack is incredibly lightweight. This means zero impact on the user experience and the look and feel of your product. Your customers won’t even notice it’s running!
Regardless of location, industry or organizational structure, small and large support teams can leverage SessionStack’s solution and help users in real-time.
See all the steps the customer took within your product right into your help desk system. Easily hook SessionStack with your live chat tool to co-browse with customers.
Adding a short code snippet to your web app is all it takes to start using SessionStack. Co-browse with your customers with a single click. It’s that simple!
Get your complimentary training bundle when you purchase a SessionStack license:
Buy any SessionStack plan with 10+ support seats by the end of the year and get a Zendesk eLearning course and a SessionStack premium onboarding package, worth $599!
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We offer both! We can help you deploy locally and store all the data inside your company’s data centers. Use SessionStack in our cloud to reduce your IT costs and get the latest updates automatically. You choose!See our plans
Learn how Bazaarvoice, a digital marketing platform, seamlessly migrated over 6,000 customers across 6 continents to a SSO accounts in just 3 weeks with SessionStack’s real-time sessions and playback capabilities.Read their story
Mend’s customer support team relies on live and recorded sessions to diagnose, document and address issues that their customers experience.Read their story
See how the SketchDeck team leveraged SessionStack to gain a much better perspective and insight in identifying the root cause of customer issues.Read their story