Knowing what steps the user took to get the error would really help build the full picture.
And you don’t need to watch it all. Choose to play only that part of the log that you need.
“Resolving defects in Staffico is now much faster and requires less effort. With the expert help of the SessionStack team, we managed to seamlessly integrate the SessionStack problem reporting solution with Staffico in no time. This way we enabled recruitment teams to record and report any error or issue they were running into when using the web app. Our support engineers and developers don’t need to go into lengthy conversations with customers to understand the problems they experienced.”
You know it all too well: user complains >> tech support struggles to troubleshoot the problem >> it all hits back at you at a time when you’re focused on building new features. Needless to say, the user is already upset and tech support – frustrated.
Why don’t you close the user-support-developer communication loop faster? Tech support will be forever grateful! Easily integrate SessionStack with your live chat platform and enable tech support to quickly solve user problems. Along with the user session recording they’ll get a ton of useful tech details like browser and device info, failed requests, error messages and the like which will help them replicate the user environment.
Stop asking end users for more details. See it exactly as it happened + get a detailed log.
“SessionStack helps us troubleshoot tech support issues faster and gather real user data to improve our product instead of relying on gut feeling and risky assumptions.”
Constructing user journeys and conducting usability research before launching a new product or even feature have become the standard nowadays. Unfortunately, the majority of the available solutions are feature-heavy platforms offering all the tools you could possibly think of to measure usage of a web page.
SessionStack captures every user click, swipe, zoom as well as page transitions.
What if you just want to have a look at how a particular new feature is used? Or check if there are any UX issues or even design rendering glitches?
Use the SessionStack timeline to replay specific user actions and detect UX problems early on. Mark down certain moments from the user session to analyze how a particular feature was used.
“We use SessionStack to understand the real problems our customers run into. Thanks to SessionStack, we’ve improved significantly the UX of our website.”
If you are building an application for your direct insurance business, or simply integrating a shopping cart into your web app or site, an important item on your checklist should be resolving customer dispute in a quick and efficient manner. Protect your business against scam and negligence, and settle a client issue even before a dispute arises.
SessionStack can help make sure fraudsters don’t take advantage of your customer data. When a user fills in a form, his data is sent to the server. By leveraging the SessionStack REST API you can collect and record user data both on the client and on the server. If in doubt, you can easily check what actually happened in the browser and compare the recording with the data they received on the server.
“With SessionStack customer communication became real-time, more efficient and meaningful. Thanks to the product rich APIs, we managed to integrate the SessionStack player with our CRM platform. The combination of their client and server-side user session recording is helping us resolve customer dispute and fraud.”