Get comprehensive, actionable insights into your users’ journey within your app or website to help you drive product quality and adoption, and optimize user experience.
Easily plug SessionStack into your team’s processes and tools. From product analytics to error tracking and helpdesk platforms, SessionStack smoothly integrates to help your team get richer insights and make data-driven decisions. See our integrations.
Product teams like yours trust SessionStack to analyze user interactions with their app, validate fixes and measure the impact of new features.
Learn how Bazaarvoice, a digital marketing platform, migrated over 6,000 customers across 6 continents to SSO accounts in just 3 weeks relying on SessionStack’s product analytics insights and real-time UX data.Read their story
SessionStack offers an accurate, reliable and detailed picture of customer on-boarding, as well as the entire user experience inside the Sketchdeck platform. It helped us build a feedback channel to our product team about the success of new features.
We use SessionStack to watch the users’ on-screen journey and see where they click, how many times they try something, and how exactly they run into errors, which helps us derive some valuable insights which inform areas for improvement. We’ve significantly enhanced the user experience within our platform, which helped us improve the customer conversion rate.
SessionStack helps us see and analyze the various paths users take to explore our telehealth platform. Using SessionStack, we gather real user data to improve our product instead of relying on gut feeling and risky assumptions.
Achieving software quality is time and resource intensive. Development managers are balancing between timely releases and quality of the product shipped. Reproducing issues is unreliable yet production bugs are very pricey and directly impact the organization’s bottom-line.
Error tracking tools don’t help you build the full context of how an issue occurred. You get the error message, stack trace and user details yet this won’t help you replicate the user actions. Oftentimes, the issue is a result of poor UX or unexpected user behavior rather than a hardcore error.
Product issues are a huge waste of developer time and lead to:
SessionStack will help your dev team:
Leading organizations rely on us to minimize time and resources spent on issue reproduction and bug fixing:
Bulpros enabled their end to proactively report errors they run into when browsing. SessionStack saved them a ton of time resolving defects and facilitated a collaborative approach to issue reporting.Read their story
The UX-focused startup improved the reliability of reproducing errors by combining the power of error tracking with accurate session replay.Read their story
SessionStack helps us replicate all kind of problems users run into with confidence and efficiency rather than asking customers to collaborate in order to solve their problem.
Reproducing a bug is not an easy task. With the Sentry + SessionStack integration, we can simply replay a session for a given client-side or server-side bug right from the point of impact without leaving the Sentry interface.
Getting to know how users interact with the product real-time not only helped proactively fix bugs but it also boosted incremental improvements in the product.
See everything that happened to the customer as a video. No need to ask users for screenshots or more details ever again. Speed up handling time and improve retention.
Easily plug SessionStack into your team’s processes and tools. From error tracking to live chat solutions and helpdesk platforms, SessionStack smoothly integrates to help your customer support team expedite tickets and reduce back-and-forth without imposing changes to your workflow. See our integrations.
Customer service teams like yours trust SessionStack to view and understand the reason behind every support request, and help customers in real-time.
See how software engineers and customer service agents at Sketchdeck have joined forces to identify and quickly resolve customer struggles, resulting in improved ticket response time and better customer loyalty.Read their story
With SessionStack, customer communication and support became real-time and more efficient. The tool’s ability to accurately reproduce the issues clients run into, is helping us resolve customer complaints at once.
Our goal is to offer the best customer service in the industry. Providing quality and timely support on both desktop and mobile was not an easy goal to achieve. In SessionStack, we found a solution that allows us to see customer issues and get them resolved quickly.