Digital Experience Analytics for Customer Support

See the real problem behind every
support ticket

Digital Experience Analytics for customer support and success

Start for free in minutes. No credit card required.

Improve your first touch resolution rate

Watch all customer actions and error messages live, recreated as a session video to understand the root cause of an issue. Speed up ticket handling without any questions or screenshots.

Ensure customer success and satisfaction

Follow the user onboarding process in real-time and jump in to help when needed using session co-browse and collaboration tools. Take control to resolve an issue on the spot.

Collaborate efficiently with the technical team

Share a user session along with the events and errors log with your technical colleagues for easy issue recreation. Group all affected users and share them as a segment.

Keep your support team happy

As you get the real user actions there is no stress of miscommunication. Agents get more productive and their turnover rate decreases. You can plan your support operations effectively. Discover more about Digital Experience Insights.

A lightweight DXA platform with zero
performance impact on your applications

Web and Hybrid apps

For multiple-page or single-page apps, built in React, Angular, or any other JS framework. Iframes (same & cross-origin) and pop-ups too.

No performance impact

SessionStack is incredibly fast and lightweight. There is no impact on page loading and bandwidth. Learn more

User experience is unaffected

The sessionstack.js script captures all interactions on a page without affecting the look and feel of your app.

Easy Installation

With a single snippet in your web app. No instrumentation is required. You have full control over recording and target pages. Learn more

Private by default

You have full control to select pages and elements for recording. Secure data collection and storage in the EU. PII and sensitive data never leave the user’s browser.

Integrate with your product team's toolbox

Bring out your team’s potential with SessionStack.

“With SessionStack, customer communication and support became real-time and more efficient. The tool’s ability to accurately reproduce the issues clients run into, is helping us resolve customer complaints at once”.

"Getting to know how users interact with the product in real-time not only helped proactively fix bugs but also boosted incremental improvements in the product."

“We use SessionStack to understand the real problems our customers run into. Thanks to SessionStack, we’ve improved significantly the UX of our website.”