Privacy Policy

Updated: April 25, 2016

This Privacy Policy (this “Privacy Policy”) describes SessionStack’s, (“SessionStack”, “We”, “Us” or “Our”) privacy practices with regard to information, including Personal Information (as defined below), that We collect and receive from: (a) visitors to SessionStack’s website located at sessionstack.com (the “Site”) and (b) users of Our services (“Services”), software (“Software”), and other content (excluding content provided by users) made available by SessionStack through the Site. “Personal Information” means information that allows someone to identify or contact You, as well as any other non-public information about You that is associated with or linked to any of the foregoing, and can include, for example, an individual’s first and last name, address, telephone number, e-mail address, credit card or other account number. “Anonymous Information” means data that is not associated with or linked to Your Personal Information; Anonymous Information does not, by itself, permit the identification of individual persons. If You reside outside Bulgaria, You understand that Your Personal Information may be processed in countries (including the Bulgaria) where laws regarding processing personal information may be less stringent than in Your country. This Privacy Policy is incorporated into, and considered a part of, the SessionStack. Terms of Service [https://www.sessionstack.com/terms-of-service] (“Terms of Service”). If any provision in this Privacy Policy is inconsistent or conflicts with any provision in the Terms of Service [https://www.sessionstack.com/terms-of-service], this Privacy Policy will control with respect to the subject matter hereof. Capitalized terms used in this Privacy Policy but not defined in this Privacy Policy have the meanings given to them in the Terms of Service.

1. Consent

By submitting or uploading Personal Information through Our Site or the Services, You agree to the terms of this Privacy Policy and You expressly consent to the collection, use and disclosure of Your Personal Information in accordance with this Privacy Policy.

2. Information Collection and Use

SessionStack collects Personal Information and Anonymous Information, as described below. We use information that We collect to create Your account, fulfill Your requests, improve Our Site and Services, contact You, conduct research, create reports for internal use, and in the manners described below. (a) Collection by SessionStack. Some specific types of information, which may include Personal Information, that SessionStack may collect and use (directly or through third party service providers) includes the following: (i) Registration Information. When You register for the Services, We will ask You to create a user ID and may ask for information such as Your first and last name, email address, organization (optional). We may use the Personal Information You submit during the registration process to send You Services-related communications. We may also use such Personal Information to send You electronic newsletters or promotional e-mails, unless You have requested not to receive such promotional communications from Us as described below. (ii) Feedback; Communications. If You provide Us Feedback or contact Us via e-mail or participate in Our polling activities, We will collect Your name and e-mail address, any information requested in our Feedback or polling forms, as well as any other content included in the e-mail or Feedback and polling forms you send to us. Any Feedback You provide will be governed by the [Terms of Service] [https://www.sessionstack.com/terms-of-service]. We may use Personal Information submitted in Your communications to contact and respond to You and otherwise in the same manner as described above for registration information. (iii) Log File Information. When You register with or view Our Site, Our servers collect information such as Your web request, IP address, browser type, number of clicks, domain names, landing pages, pages viewed, and other browsing information. This information is used to improve the Site and Services. (iv) Cookies. To understand how we use cookies read our Cookies Policy [https://www.sessionstack.com/cookies-policy] (“Cookies Policy”) (v) Beacons. When You register with or view Our Site, We may employ web beacons, which are used to track Your online usage patterns. No Personal Information from Your SessionStack account is collected using beacons. (vi) Other. If additional Services and/or communications are offered in the future through Our Site and You opt-in to use such additional Services and/or communications, we will collect Your name and e-mail address and any other information we specify in the user interface where you opt-in. We may use such Personal Information to send you the corresponding additional Services and/or communications, as well as for any other purposes stated in this Privacy Policy. (b) Collection by Third Party Tools. The Service may also contain third party tracking tools from Our service providers. Such third parties may use cookies and application programming interfaces in Our Services to enable them to collect and analyze user information on Our behalf.

3. Information Sharing and Disclosure

SessionStack does not rent, sell, or share Personal Information about You with other persons or entities, except with Your permission, as described above, or under the following circumstances: (a) Customers. We may provide to our customers who are using the Services the names, e-mail addresses, and usage data of visitors to the customer’s website(s) from which such Personal Information was obtained. The customers may use such Personal Information only in accordance with this Privacy Policy and their own privacy policy or terms of use governing the website from which the data was obtained. (b) Service Providers. We may provide Your information to third party service providers who work on behalf of SessionStack and need the information to perform services for Us. These third party service providers are required not to use Your Personal Information other than to provide the services requested by SessionStack. (c) Payment Processors. We may provide Your credit card and related billing and payment information to third party service providers engaged on SessionStack’s behalf, including payment processors and/or credit agencies, for the purposes of checking credit, effecting payment, and servicing Your account. (d) Other Disclosures. Regardless of any choices You make regarding Your Personal Information (as described below), SessionStack may disclose Your Personal Information (a) to respond to subpoenas, warrants, court orders, lawful requests or legal process, (b) to establish or exercise Our legal rights or defend against legal claims or protect other users, (c) in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law, or (d) to investigate, prevent, or take action regarding any violation of this Privacy Policy or Our [Terms of Service] [https://www.sessionstack.com/terms-of-service]. (e) Affiliates. Although We currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), We may in the future. We may share some or all of Your Personal Information with Our Affiliates in which case We will require Our Affiliates to honor this Privacy Policy. (f) Acquirer. If SessionStack is acquired by or merged with a third party, that third party will possess the Personal Information collected by Us and will assume the rights and obligations regarding Your Personal Information as described in this Privacy Policy. In the unlikely event that SessionStack is subject to bankruptcy proceedings, Personal Information collected by Us would be among the assets that may be transferred to a third party in such proceedings. (g) Anonymous Information. We may create Anonymous Information records from Personal Information by excluding information (such as Your name) that make the data personally identifiable to You. We reserve the right to use and disclose Anonymous Information at Our discretion.

4. Choices

(a) Opting Out. We may periodically send You free newsletters and e-mails that directly promote the use of Our Site and Services. When You receive newsletters or promotional communications from Us, You may indicate a preference to stop receiving further communications from Us and You will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail You receive or by contacting Us at support@sessionstack.com. (b) Services-Related Communications. While You may “opt-out” of certain Services-related communications by following the unsubscribe instructions provided in the e-mail You receive or by contacting Us at support@sessionstack.com. You may not, despite Your indicated e-mail preferences, “opt-out” of other Services-related communications regarding Your account or the Service Subscription purchased by You, including receiving notices of any updates to Our [Terms of Service] [https://www.sessionstack.com/terms-of-service] or this Privacy Policy, except by terminating Your account. (c) Changes and Deletion of Your Data. You may change some but not all of Your Personal Information in Your account by editing Your profile within Your account. You may contact SessionStack at any time at support@sessionstack.com if You would like SessionStack to delete Your account and any associated data (other than Anonymous Data). Please note that We may be required to keep certain of Your information and not delete it (or to keep this information for a certain time, in which case We will comply with Your deletion request only after We have fulfilled such requirements). When We delete any information, it will be deleted from the active database, but may remain in Our archives.

5. Security

We make reasonable efforts to protect Your Personal information, but no company, including SessionStack, can fully eliminate security risks connected to handling information on the Internet. For example, Your Personal Information may be affected by actions outside of Our control, such as computer “hacking” and physical theft. You acknowledge that You provide Your Personal Information at Your own risk.

6. Third Party Websites, Products, Services, Content, and Links

Please be aware that the terms of Our Privacy Policy do not apply to third party websites, products, services, or content or to links provided for the foregoing on Our Site or through the Services. Third party providers of such third party websites, products, services, or content, may collect (via tracking technologies like cookies or web beacons) and use anonymous information regarding Your interaction with the third party website, product, service, or content that they deliver and with which You interact.

7. Changes to Privacy Policy

This Privacy Policy may be amended by SessionStack from time to time. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following SessionStack’s dispatch of an e-mail notice to You or thirty (30) calendar days following SessionStack’s posting of notice of the changes on the Site. These changes will be effective immediately for new users of the Site, Site Content, or Services. Continued use of the Site, Site Content, or Services following notice of such changes shall indicate Your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. If You object to any change, Your sole recourse shall be to immediately terminate Your account and cease using the Site, Site Content and Services. You should periodically visit this page to examine the then current Privacy Policy.

8. Questions

If You have any questions about this Privacy Policy, please contact Us by e-mail at support@sessionstack.com marking the message “Attention: Privacy Policy.”

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