What is a user session?
A user’s activity on your web app is defined as a user session. It can include many pageviews as well as various errors and exceptions logged during the time he’s interacting with your website/application.
How long do you keep user sessions?
User session history is stored for 30 days for hosted subscription plans. If you’d like to extend the period, get in touch
. You can define the time period for which user sessions will be stored within the on-premises plan.
What happens if I exceed the limit for my plan?
SessionStack will stop recording user sessions in the event that the number of recordings assigned to your current plan have been used up. Rest assured though – we’ll be keeping your data intact. You can keep on replaying older sessions even though SessionStack will not be recording new ones at this point.
Once you upgrade your plan to the next tier, SessionStack will continue recording user sessions.
What kind of payment methods do you accept?
We accept all major credit cards. If you’d like to use your American Express, please get in touch
. We also accept payments with purchase orders and bank payments.
Do you offer SessionStack on-premises?
Yes, you can deploy SessionStack to your local environment. Get in touch
Can I change plans or cancel?
You can cancel anytime if you purchase a monthly plan. You will only be charged for the respective month you purchased it. You commit for a year with the annual hosted pricing plan.
What’s the difference between annual, monthly and on-premises billing?
With the Monthly subscription you choose a hosted plan which gives you the freedom and flexibility to cancel anytime.
The Annual subscription gives you the ability to save 15% compared to paying monthly. You’ll be billed on a monthly basis yet you’ll be committing to a 12-month billing plan.
The On-premises plan gives you complete flexibility with regards to user data storage. Get in touch to discuss your specific billing requirements.
Would I get product updates with my plan?
Yes. Regardless of the subscription plan you choose. All hosted plans give you access to the latest and greatest SessionStack version. With the on-premises plan, you’ll be getting all product updates that we release during the time you are a customer.
Can I only record sessions that throw errors?
That’s on our product roadmap. Are you interested in getting this feature in your subscription plan? Drop us a line