Plans

Improve customer support efficiency. Get started for free.

Starter Enterprise On-Premises
Suitable for small and mid-sized support teams Suitable for large support organizations and call centers Suitable for organizations operating in regulated standards-compliant industries
Product access:
Standard Support:
  • Documentation
  • Email support
  • Chat support
Product access:
Premium Support:
  • Documentation
  • Email support
  • Chat support
  • Phone assistance
  • Guaranteed response time
  • Dedicated account manager
  • SLA
Product access:
Premium Support:
  • Documentation
  • Email support
  • Chat support
  • Phone assistance
  • Guaranteed response time
  • Dedicated account manager
  • SLA
+
  • SessionStack setup assistance
  • SessionStack upgrade assistance
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Want to see how SessionStack will solve your business problems?

Common Questions

What’s a user session?

A user’s activity in your web product/site is defined as a user session. It can include many pageviews as well as various errors and exceptions logged during the time they are interacting with your website/application.

Can I exclude IPs that I don’t want to monitor?

Sure thing. IP blocking is available with any of the paid subscription plans starting at $99/mo. Avoid skewing your data by excluding internal and bot traffic, or any other traffic you don’t want to monitor.

Can I exclude certain pages from being captured by SessionStack?

Yes. Page targeting is available with any of the paid subscription plans starting at $99/mo. Defining what to & not to record will help you be more efficient and productive.

How long do you keep user sessions?

User session history is stored for 30 days for hosted subscription plans. If you’d like to extend the period, get in touch. You can define the time period for which user sessions will be stored within the on-premises plan.

What happens if I exceed the limit for my plan?

SessionStack will stop recording user sessions in the event that the number of sessions assigned to your current plan have been used up. Rest assured though – we’ll be keeping your data intact. You can keep on replaying older sessions even though SessionStack will not be recording new ones at this point.

Once you upgrade your plan to the next tier, SessionStack will continue recording user sessions.

What kind of payment methods do you accept?

We accept all major credit cards. If you’d like to use your American Express, please get in touch. We also accept payments with purchase orders and bank transfers.

Do you offer SessionStack on-premises?

Yes, you can deploy SessionStack to your local environment. Get in touch to discuss.

Would I get product updates with my plan?

Yes. Regardless of the subscription plan you choose, all hosted plans give you access to the latest and greatest SessionStack version. With the on-premises plan you’ll be getting all product updates that we release during the time you are a customer.