A session starts once a user lands on a page within your product and ends whenever there is a period of user inactivity longer than 30 minutes. The session includes the user’s actions such as mouse clicks, keystrokes, scroll and navigation events across multiple browser tabs, along with a technical data snapshot at each browser state change, containing errors and network requests. In case the user revisits your product after a 30-min period of inactivity, their actions will be recorded as a new session. Learn more

The Free plan includes access to all the features currently available in our platform, along with 1500 sessions per month. Once the session limit is reached you will be prompted to upgrade your plan and capture more sessions or continue free and limit session capture to 1500 monthly.

SessionStack works on all web or hybrid applications. Any multiple-page or single-page app, built on React, Angular, or any other JS framework. SessionStack covers same or cross-origin iframes & pop-ups too.

Yes. Page targeting allows you to select what parts of your product to be recorded by SessionStack. Defining what to record will help you be more efficient and productive. Learn more.

For hosted (in the cloud) subscription plans, all session history and analytical data are stored according to the plan, after which older sessions get deleted. Get in touch if you’d like to extend your plan’s data retention period. For on-premises plans, you can define the period for which user sessions will be stored.

Yes, we do. All SessionStack’s hosted plans can be billed monthly. If you choose to pre-pay for an annual hosted plan, you will get a discount. The on-premises plans are available with an annual subscription only.

You will receive notifications via email when you reach 50% and 90% of your sessions limit. Once you exceed your package SessionStack will stop the recording of any new sessions. To avoid blanc data periods you can upgrade your plan.

Guaranteed initial response time (Mon-Fri); email, live support, and phone assistance support packages are available. Dedicated support is available only for the self-hosted plan.

Yes, we do. In the Enterprise plan, there is an option to use SessionStack on-premises and have complete control over data privacy and security. Our dev team will support you through the deployment process. Contact us for more information.

We’ll help your team get onboarded with SessionStack and start immediately reaping the benefits of our solution. Already a customer? Get in touch to set up a training session for your team.

SessionSack masks by default any Personal identifiable information, such as passwords, payment methods, etc and it does not leave the user’s browser. You can automatically mask all input fields, chose to mask videos or images by their CSS class, or add a special CSS class to limit data capture. You can also limit network requests that SessionStack tracks. Learn more about how we manage sensitive data.

SessionStack has built-in features that help you comply with GDPR, such as the ability to delete users and form captures, discard IP addresses, and let end-users opt-out of session recording. SessionStack’s data is encrypted in compliance with the Privacy Rule within HIPAA Title II. Plus, you can choose to process and store data on your own servers. Learn more.