Help your product team make data-driven decisions
to improve users’ digital experience

Visualise user behavior with Session Replay. Solve pain points and improve UX

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Pixel-perfect Session Replay

Watch live or replay user sessions. Analyze the UX and user journey. Record the entire web app or target certain pages. Craft custom start/stop triggers and filter sensitive information.

Autocapture of client-side data

Collect all mouse movements and clicks, DOM mutations, stack traces of JavaScript errors, failed network requests, debug messages and all user actions. Search and filter the timeline.

Identify users

Track individual users by email, name or any other personal info. Each session comes complete with user environment data.

Store or Share session recordings

Easily export sessions in HTML or JSON file format. Share with colleagues a Session recording link with exact timing.

Understand users’ behavior at scale with Session Segmentation

Filter User Sessions and create Segments

Filter sessions based on user attributes, session details, and Visited URLs. Combine search terms to build specific product workflows and analyze sessions based on user behavior.

Share your Segments

Easily name and save your searches for later. Your SessionStack project teammates will also see the segments you created. Work together to optimize user flows and identify common user problems.

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Co-browse & Collaborate with users real-time to ensure customer success

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Co-browse with customers

Join customers real-time while they navigate your web app to provide hands-on guidance and help when they stumble upon UX glitches, errors or simply need advice. Resolve their issues on the spot while still talking to them.

Point users in the right direction

Once you start collaboratively navigating your web app with your customer, use the Live Support Toolkit available in the player to assist them real-time. The pointer tool helps you attract their attention to different elements of the web app by moving the cursor. Point and click to show the user how to navigate your web app.

Draw directly on the user screen

Easily attract the user’s attention by using the pen tool to highlight and draw on their screen. In combination with the mouse pointer, this tool helps you guide the customer through your web app or website and answer their questions real-time.

Recognize user experience trends

Identify broken user experience

Search events to find out how a feature is used. See how many customers used it and watch only that part of the sessions to see how they interacted with it.

Invite team members

Easily add your fellow UX and product specialists to your SessionStack project to help with segmenting data and identifying usability issues and critical product faults.
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Deep-dive into tech issues

Monitor network traffic

Store and inspect all XHR network requests that happened during a session. Explore request details such as URL, request method, status code, and headers. Click a request to replay that particular part of the recording and configure the settings to select what type of requests to be captured.

Inspect the browser console

Expand the player console to find all the logs containing tech details around errors, warnings, info and debug messages. Offering a DevTools-like experience, the console can be easily navigated to find the error message that you need and replay that particular moment in the session when the issue was registered.

Get notified about issues

Add rules to sound the alarm if there’s a real problem. Get email notifications at a specific time.
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Uncover defects that affect users

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Stop recurring issues

Easily detect spiking problems. See how many times an error occurred and filter by severity level (info, debug, warn, error).

Identify impacted users

Easily profile individual users by email, name, pricing plan or any other custom data. Quickly find out who’s been affected by the issue.

Craft custom recording rules

Block IPs

Filter out the IP addresses you don’t want to monitor. Avoid skewing your data by excluding internal and bot traffic.

Target certain pages

Don’t want to monitor your entire product? Define the exact URLs of the sections and pages for which you’d like to record user behavior. Leave the rest out.

Create your own triggers

Leverage robust APIs to create session recording start/end rules, track custom events, craft search and filtering options, or log specific moments only.

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Integrations

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Helpdesk platforms

Integrate SessionStack with live chat platforms or ticketing systems like Intercom and Zendesk to stream the session of the user you are helping: see real-time the issues he’s running into.

Error tracking tools

Complement your Sentry reports with a visual recreation for every issue in your web app Documentation. Also leverage SessionStack to visualize user behavior that led to errors with Rollbar, Bugsnag, Errorception and more.

Analytics solutions

Integrate your web analytics with SessionStack to combine the power of heatmaps and funnels with 100% accurate recording. Team us up with Google Analytics, Mixpanel, and Segment.

Ready to make your product team more productive?

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