“When it comes to tech support and reproducing problems, SessionStack does all the heavy-lifting for us at a very reasonable price. The tool immediately added value to our business by improving product quality faster and allowing our team to focus on building new features instead”, said а Staffico dev. team member. „On top of it, the team behind SessionStack has been very helpful: they take customer success seriously, and have managed to answer all the questions that we had in a timely manner”.

The Staffico team finds that SessionStack has helped gain benefits in two important aspects:

• A collaborative approach to issue reporting — recruitment specialists can easily record defects and submit them with a single click, which significantly reduces the effort on end-users’ side and encourages their participation in the process of finding and reporting issues.
• Better focus of the development resource and quicker time-to-market – with SessionStack developers can watch a recording of what happened in the user browser which helps resolve defects much faster and eliminates lengthy back and forth discussions with end-users. This way they can spend more time building new functionality rather than supporting the existing system only.

“Resolving defects in Staffico is now much faster and requires less effort. With the expert help of the SessionStack team, we managed to seamlessly integrate the SessionStack problem reporting solution with Staffico in no time. This way we enabled recruitment teams to record and report any error or issue they were running into when using the web app. Our support engineers and developers don’t need to go into lengthy conversations with customers to understand the problems they experienced.”