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Customer case studies and reviews
See how companies use the SessionStack DXA platform to boost their growth.
Learn how Bazaarvoice, a digital marketing platform, seamlessly migrated over 6,000 customers across 6 continents to a SSO accounts in just 3 weeks with SessionStack’s real-time sessions and playback capabilities. Learn More
Will Lowrey
Director Product Management, Bazaarvoice
“We provide better customer support now. We use Intercom for many things, including in-app chat support. We have integrated Intercom and SessionStack so that we can watch the current session of the customer. It makes it much easier to resolve any issue quickly”.
Learn how Metrilo’s eCommerce marketing platform fosters customer success by analyzing user behavior and the effect of new features on UX and customer on-boarding.
Learn how Mend use SessionStack in a HIPAA-compliant healthcare environment to diagnose, document and address issues that their customers experience.
Bulpros enabled their end users to proactively report errors they run into when browsing. SessionStack saved them a ton of time resolving defects and facilitated a collaborative approach to issue reporting.
“SessionStack helps us see and analyze the various paths users take to explore our telehealth platform. Using SessionStack, we gather real user data to improve our product instead of relying on gut feeling and risky assumptions.”
"Reproducing a bug is not an easy task. With the Sentry + SessionStack integration, we can simply replay a session for a given client-side or server-side bug right from the point of impact without
leaving the Sentry interface."
“SessionStack helps us replicate all kinds of problems users run into with confidence and efficiency rather than asking customers to collaborate in order to solve their problem."
“SessionStack offers an accurate, reliable, and detailed picture of customer onboarding and user behavior inside the BitNinja suite. It helped us build a feedback channel to our product team about the success of new features.”
“With SessionStack, customer communication and support became real-time and more efficient. The tool’s ability to accurately reproduce the issues clients run into, is helping us resolve customer complaints at once."
“We use SessionStack to understand the real problems our customers run into. Thanks to SessionStack, we’ve improved significantly the UX of our website.”
Discover all success stories
Find out how SketchDeck’s on-demand professional design service ensures excellent customer support with SessionStack.
See how Projul, an all-in-one construction management software solution, successfully cut support resolution time in half, enhanced customer satisfaction, and gained team efficiencies with SessionStack.
See how BitNinja’s full-stack server security suite boosts customer on-boarding and experience with SessionStack.
The UX-focused startup improved the reliability of reproducing errors by combining the power of error tracking with accurate session replay with Sentry and SessionStack.
Learn how Tech Tour improved user experience and satisfaction by reducing the time that is necessary for the team to react to customer support issues and helps them implement meaningful and functional changes to their product.
Bulpros enabled their end users to proactively report errors they run into when browsing. SessionStack saved them a ton of time resolving defects and facilitated a collaborative approach to issue reporting.
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