Boost your revenue with optimal UX
See what SessionStack can do for your business
Help your customers discover the best of your product
Facilitate Customer Support and Customer Success operations through real-time, collaborative browsing. With co-browsing, you can enhance adoption, assist conversion, and guide customers to success in real time.
What our customers are saying...
"Reproducing a bug is not an easy task. With the Sentry + SessionStack
integration, we can simply replay a session for a given client-side or
server-side bug right from the point of impact without
leaving the Sentry interface."
“SessionStack helps us replicate all kinds of problems users run into with confidence and efficiency rather than asking customers to collaborate in order to solve their problem."
“SessionStack offers an accurate, reliable, and detailed picture of customer onboarding and user behavior inside the BitNinja suite. It helped us build a feedback channel to our product team about the success of new features.”
“We provide better customer support now. We use Intercom for many things, including in-app chat support. We have integrated Intercom and SessionStack so that we can watch the current session of the customer. It makes it much easier to resolve any issue quickly”.
Discover all success stories
What are the benefits of
a co-browsing solution?
Improve first-touch resolution rates
& reduce handling times
Help your Customer Support team help your customers. With co-browsing tools, ticket resolution becomes easier and more straightforward by bypassing misunderstanding - both for the CS agent and the user. No need for lengthy back-and-forth conversations or installation of screen-sharing solutions that pose security concerns. Fewer support touchpoints = happier customers.
Wide use across industries and roles
Banking, financial services, insurance services, SaaS businesses, hospitality businesses, and many more can benefit from co-browsing software in their daily operations. Live sessions can be used to personalize interactions in real time and help customers progress along the pipeline in a more efficient way. Sales teams can shorten the sales lifecycle, increase upselling and reduce drop-off, while Customer Support can reduce call times and improve the customer experience.
Boost conversion, adoption, and activation
Guide your customers through conversion, onboarding, and activation - even within the most complex UIs. Help them discover and use your product or service and ensure they get continuous value. Turning users into loyal customers and even brand evangelists is the best way to make the most of your acquisition efforts. Co-browsing software can do what shop assistants do in real life - showcase different parts of your product, explore different solutions together, and assist with the purchase.
Enhance user experience with an
out-of-the-box solution
Downloading third-party solutions can be clunky. With co-browsing, there is no need to download and install anything. Initiating a co-browsing session is intuitive and does not interrupt the communication process - it complements it organically. Adding an element of visual engagement can significantly enhance user experiences and speed up customer service processes.
Collaborative Browsing
by SessionStack
Easy co-browsing
Session collaboration
Session support
Share & download
Customization available
Easy co-browsing
Co-browse with minimum effort
Co-browse the same web page or app with your user in real time to provide guidance and support their conversion process with tailored insights. Deployment takes under two minutes, navigation is simple and straightforward. Zero performance impact on your product, no third-party software installation needed.
Starting a co-browsing session happens with a simple click – and upon the user’s approval, you can begin collaborating within the same browser tab.
Session collaboration
Live session collaboration tools
Support users in real time during live chats or calls – click, scroll, use the pointer, or directly draw on their screen to guide them in the right direction.
Turn demos and onboarding sessions into truly exciting customer experiences, or gain efficiencies by cutting resolution time and reducing touchpoints for customer support tickets.
Session support
Complete session support
Once a user’s approval is granted, agents can take control over the entire session to overcome a problem and ensure customer engagement and success.
Provide guidance for complex user interfaces or assist in filling out forms and documentation during live chats or calls. Customer satisfaction comes first!
Share & download
Download & share the live session recordings
Session recordings can be stored locally in HTML or JSON file format. You can also share session links with your colleagues (including timestamps) for easier collaboration within and across teams.
Break the silos between Product Development, Customer Success, Sales, and Marketing by providing visual user insights to spark empathy on all levels.
Select
Customization available
Customization & white labeling available
You can customize the co-browsing interface to seamlessly integrate your brand’s look and feel. Match the color schemes, visual elements, and user interface with your brand identity for a consistent customer experience.
Replace SessionStack’s branding with your own logo and assets. Personalize cursors, buttons, icons, and tooltips to align with your brand’s aesthetics and visual guidelines.
Collabrative Browsing by SessionStack
Use cases
Who can use Co-browsing?
Co-browsing is often an Aha! moment during our demos, no matter the industry, no matter the specific needs of the lead. It's the one thing that can be applied in every organization that values customer engagement and satisfaction. Session collaboration can also be an ingenious way for Customer Success teams to boost the adoption of product with complex UIs - and to cut the time needed for staff training.
Software Developers
Instant bug reproduction and user impact analysis for web apps
Learn more
Product Managers
Arm your product team with data to achieve product-led growth.
Learn more
Customer Support & Success
See the real problem behind every support ticket
Learn more
Case Study: Projul
Improving the overall ticket resolution rate & enhancing customer satisfaction
Learn more
A lightweight co-browsing tool
with zero impact on performance
Read More
For multiple-page or single-page apps, built on React,
Angular, or any other JS framework. Iframes
(same & cross-origin) and pop-ups too.
Read More
SessionStack is incredibly fast and lightweight. There is
no impact on page loading and bandwidth. Learn more
Read More
The sessionstack.js script captures all interactions
on a page without affecting the look and feel of your app.
Read More
With a single snippet in your web app. No instrumentation
is required. You have full control over recording and
target pages. Learn more
Web and Hybrid apps
For multiple-page or single-page apps, built in React, Angular, or any other JS framework. Iframes (same & cross-origin) and pop-ups too.
No performance impact
SessionStack is incredibly fast and lightweight. There is no impact on page loading and bandwidth. Learn more
User experience is unaffected
The sessionstack.js script captures all interactions on a page without affecting the look and feel of your app.
Easy Installation
With a single snippet in your web app. No instrumentation is required. You have full control over recording and target pages. Learn more
Private by default
With co-browsing solutions, support agents don’t have access to the user’s computer – only to the specific browser or web app. Session takeover is granted only upon user permission. Secure data collection, data masking, and storage in the EU. PII and sensitive data never leave the user’s browser. On-premises deployment is also available for highly data-sensitive industries.
Integrates with:
Co-browsing FAQ
Have any specific questions about how your business can use co-browsing & live session collaboration to boost growth? Book a demo with us and we’ll show you!
Cobrowsing is a technology that helps businesses collaborate with users in real time within the same browser tab or app screen during ticket resolution and onboarding, commonly used in conjunction with live chats or calls.
Examples of co browsing include Customer Success agents pointing to (or even clicking) a specific element, highlighting text, or filling out a form to help the user achieve their desired outcome more quickly.
Co browsing is used to assist users in real time. Its function depends on the use case – Customer Success teams use it to resolve tickets more quickly, Product teams might use it to reproduce and resolve bugs, while Sales teams might use it during the conversion or onboarding process.
Co browsing is the safest technique to assist your users. Unlike screen sharing where users might accidentally share sensitive information outside of the specific web application, or remote desktop applications which pose significant security and privacy risks, co browsing gives the user absolute control over the situation.
Co-browsing tools are usually deployed via a code snippet which is added to the website’s (or app’s) code. They allow businesses to collaborate with users in real time without the need to download or install anything extra.
The main difference between screen sharing and cobrowsing is that cobrowsing solutions don’t require the user to download and install third-party software. Another difference is that with cobrowsing, the sharing is limited to the specific web application (not the entire screen).
Resources
![Screen Sharing vs Co-browsing: Which One Is Better for You? [INFOGRAPHIC]](https://www.sessionstack.com/wp-content/uploads/2023/05/Screen-Sharing-vs-Cobrowsing.png)
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May 12, 2023 • 7 min read
CS/CX
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May 3, 2023 • 7 min read
CS/CX
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Apr 24, 2023 • 7 min read
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Apr 10, 2023 • 10 min read
CS/CX