Lucky Orange vs Hotjar vs SessionStack: A Definitive Comparison [June 2023]

Lucky Orange vs Hotjar vs SessionStack: A Definitive Comparison [June 2023]

Mihael Cacic

Jul 6, 2023 • 16 min read

Lucky Orange vs Hotjar vs SessionStack: A Definitive Comparison (June 2023)

When it comes to understanding user interaction on your website, Lucky Orange and Hotjar offer more in-depth insights than a basic tool like Google Analytics. However, they each have unique strengths that make them best for specific use cases:

Lucky Orange is best for understanding general user behavior with advanced heatmaps that capture interactions with both static and dynamic page elements. Great for improving the overall user experience on large traffic websites, however, it lacks features to help you dig deeper into customer journeys, site errors, and user frustrations.

Meanwhile, Hotjar’s heatmaps don’t track dynamic element interactions but have filtering, segmentation, and A/B testing options. That makes it possible to track the behavior of specific user groups and, paired with its comprehensive funnel tracking features, understand customer journeys. The unique combination is great for optimizing funnels for higher conversions but it lacks features for identifying errors and providing real-time support to your users.

That’s why I included SessionStack in this comparison — it has features for SaaS platforms and web apps that are missing in Lucky Orange and Hotjar.

With its robust set of session replay, live co-browsing, and sitewide click & error tracking, it’s perfect for a diverse range of teams; from product and support to developer and engineering. It helps you quickly spot and resolve errors and user frustrations, while providing real-time support for an optimal experience.

To help you better understand the key differences between Lucky Orange vs Hotjar vs SessionStack, we’ll take a closer look at how they stack up in the following areas:

  1. Heatmaps
  2. Customer journey analysis
  3. Session replays (with live, co-browsing, and error tracking)

I’ll also touch on site speed impact and integrations in the comparison table below. This will give you a better picture of each tool’s strengths so you can pick the right one for your needs.

Lucky Orange Hotjar SessionStack
Limited free plan. Starts at $18/mo (~ 2,000 sessions/mo). Grow is $35/mo, Expand is $70/mo, and Scale is $150/mo.
Limited free plan.Starter is $39/mo (~ 3,000 sessions/mo). Business starts at $99/mo, and Scale at $213/mo.
SessionStack’s pricing is currently in revision.*
Session Replay
Has session replays (can be slow and glitchy) with segmentation and live features, but no dev console.
Fully functional session replay features complete with user segmentation and a dev console.
Everything in Lucky Orange and Hotjar + dedicated error tracking page + live co-browsing.

Live sessions and co-browsing are not available.
Live sessions allow for co-browsing but no view of user states and co-browsing tools.
Super fast co-browsing mode with pointer, pen, and control takeover features.
AI Integration

No AI capabilities.
AI-assisted customer survey analysis.
AI-augmented session replays. Saves time with optimization recommendations and session summaries. 
Has live and interactive heatmaps (click, scroll, and move) for each site page that captures dynamic elements.
Snapshot-based click, scroll, and move maps that let you capture images of dynamic elements on individual pages.
Unique site-wide click tracking that records static and dynamic HTML elements with most clicks, dead clicks, and rage clicks.
Customer Journey Analysis
Has limited funnel creation and analysis features, but captures the overall and step-specific conversion rates.
Everything in SessionStack (with a limit of 10 funnel steps) + side-by-side funnel comparison across user segments. 
Complete funnel functionality with user segments, date filters, and linked user sessions to quickly uncover conversion-blocking friction points.
Site Speed Impact

Reported ~1171ms average page speed impact across the web. Strongest impact on main thread execution.
Reported ~1128ms average page speed impact across the web. Impact on main thread execution is quite close with Lucky Orange.
Extremely lightweight JavaScript. Doesn’t block main thread execution.
7 native integrations + Lucky Orange API + Zapier
10 native integrations + Hotjar API + Zapier
14 native integrations + SessionStack API 
G2 Reviews
103 user reviews with 4.6 Rating 292 user reviews with 4.3 Rating 63 user reviews with 4.9 Rating
Trusted By
MTL Art Shop, Braxley Brands,, Nextiny Adobe, Nintendo, PayKickstart, Keto Chow, Cube Digital Kraken, Bazaarvoice,, Mend,
Best for
Getting a general idea of user behavior on large-traffic sites with lots of dynamic elements. Understanding how different user groups navigate your site and move through your funnels. Quickly identifying and resolving errors and frustrations for best-in-class  user experience.
Try free forever
(no card required)
Try free forever
(no card required)
Book a demo

SessionStack is being reshaped to meet the growing demands of its existing and future customers. The team is laser-focused on helping e-commerce businesses streamline their conversion rate optimization efforts for faster revenue growth. This is done through an industry-first AI capability – SessionStackAI, which is based on the rich session data the platform is already built to collect.


As part of the ongoing change, SessionStackAI is currently offered only as a paid pilot service with a 21-day free trial. To find out how SessionStackAI can help optimize your e-store with no effort, book a demo today 👉

What is Lucky Orange?
“Highlight user engagement hotspots” 💡🗺️ 

Brian Gruber, a former web developer and designer, wanted a better view of how users interacted with his websites. So he teamed up with his friend and colleague, Danny Wajcman, to create Lucky Orange as a solution to enable him to do so.

One of Lucky Orange’s best features is its live heatmaps — it lets you interact with each page of your website while viewing the click, scroll, and move maps of both the static and dynamic elements on the page. This gives you a better understanding of which elements on your page attract the most attention and which ones are being overlooked. Additionally, Lucky Orange offers survey, live, and chat tools, which let you validate your assumptions on visitor behavior and preferences.

As a result, Lucky Orange is best for website owners who want to gain high-level insights into user behavior and preferences, so they can better optimize the placement of different elements on their site. However, it’s not ideal for you if you require more specific and in-depth analysis of user flows and issues affecting their user experience.

What is Hotjar?
“Leap over conversion obstacles” 🚧🏃‍♂️

David Darmanin, a former conversion optimization expert, was frustrated with finding the perfect behavior analytics tool that captured all aspects of user behavior. So he teamed up with four other colleagues to create Hotjar as an all-in-one solution for understanding user behavior.

Today, Hotjar is a well-rounded tool that prioritizes the functionality of core behavioral analysis features like dev consoles and heatmaps. But its standout feature is its comprehensive funnel analysis tool, which lets you filter your funnels by different user groups and compare their performance across multiple user groups with its side-by-side funnel comparison graphs.

While Hotjar excels at helping you understand your customer journeys and how to make targeted improvements to your conversion funnels, it lacks live and co-browsing features for directly interacting with your customers and providing them with real-time support. 

What is SessionStack?
“Become the hero of seamless user experience” 🦸‍♂️💫

As a former software engineer, Alexander Zlatkov realized the need for a tool to better understand how users interacted with online apps. This inspired the creation of SessionStack in 2016 as a solution to this need.

SessionStack stands out from the rest with its advanced session replay features, which has earned it G2’s “session replay category leader” for 2023. In addition to its pixel-perfect session replays, it supports live sessions with online users on your site, at an extremely low latency of less than 1 second. It further builds on this feature with a co-browsing mode, which lets you interact with a user’s screen in real time. These features, combined with SessionStack’s dev console and dedicated error tracking page make it easy to quickly identify and resolve user frustrations and pain points.

SessionStack is designed to help a diverse group of teams — from product and customer support teams to developers and engineering teams — gain in-depth insights into user interactions on their sites and online apps, quickly resolve issues, and provide real-time support to users for optimal user experience. 

Lucky Orange vs Hotjar vs SessionStack: Session Replay

Hotjar prioritizes the functionality of core session replay features, Lucky Orange supports live sessions and chat, while SessionStack stands out with live co-browsing and error tracking.

Lucky Orange Hotjar SessionStack
⭐⭐⭐ ⭐⭐⭐⭐ ⭐⭐⭐⭐⭐

Session Replay is a feature that captures user interactions on your site, including mouse movements, clicks, scrolls, and page visits, and replays it to you in video form. In this section, we’ll take a closer look at each tool’s session replay capabilities and compare the following areas:

  1. UI design,
  2. User segmentation,
  3. Live sessions,
  4. Co-browsing, and
  5. Error logs.

Session Replay’s UI design
SessionStack is the easiest to navigate, Hotjar has a modern and sleek design, and Lucky Orange can be very slow and glitchy.

SessionStack’s interface is optimized for simplicity, functionality, and smooth navigation — from the simple two-column layout with bold icons to the perfect sync between the session replay and the action log on the left. This makes workflows fast and productive — you can quickly jump to specific user actions and identify and resolve issues in little to no time.

Hotjar has a more modern and colorful interface, featuring a well-structured layout that organizes recording actions and session details on the right, replay options at the bottom, and a user screen in the center. 

Lucky Orange’s interface is a perfect blend of SessionStack’s simplicity and Hotjar’s sleek design. However, it can be sluggish and glitchy at times, resulting in a poor user experience and overall lengthy and inefficient workflows.

AI-Augmented Session Replays
AI assists SessionStack’s session replays, offering quick session summaries and tips for enhancements.

You’ll find a “Get Summary” feature in the left-sided toolbar when using SessionStack’s session replay tool. On pressing the button, the AI assistant springs into action, producing an all-inclusive summary of the recorded session. The summary is divided into three main parts:

  • Session rundown: A brief overview of the user’s activity in the session.
  • Key events: A list of ten notable events during the session.
  • Improvement pointers: Suggestions for user journey optimization, based on the events of the session.

User Segmentation
All three tools let you create segments based on user, session, and event data. Lucky Orange stands out with its mini collection of predefined user segments.

User segmentation (aka ‘audience segmentation’) is a feature that lets you define specific attributes (eg. demographics, device features, actions taken, etc.) for grouping your website visitors. This gives you a better understanding of how different user groups interact with your site, so you can optimize your UI/UX to meet the unique needs of each group.

Building user segments is very easy and straightforward with the three tools. In addition, they have about the same number of filters for creating custom segments with common options like location, device, browser, operating system, page visited, and session duration. The differences in filter options are very minimal, so choosing one over the other is a matter of preference. 

For example, SessionStack has unique filters that let you filter users by first seen, last seen, IP address, browser version, and dead clicks. In addition, it’s the only tool that lets you filter sessions by the exact time and date. 

Similarly, Hotjarlets you filter by unique options such as U-turns, Feedback, and Net Promoter Scores. In addition to custom date filters, you can pick from pre-made date ranges (eg. last 24 hours, last 7 days, last 3 months, etc.), a nifty feature getting insights into how user behavior changes over time. 

In addition to creating custom segments (marked as “2” in the image below), Lucky Orange comes with a few ready-made segments (marked as “1”) like “bounced visitors” which tracks users who viewed less than two pages in a session, and “engaged visitors” for users who visited at least three pages in sessions that lasted for at least one minute.

While the predefined user segments are convenient for quickly filtering through session replays, the slow load times and lack of customization can get frustrating.

Live Sessions

Lucky Orange lets you watch live sessions and SessionStack has the added functionality of viewing user states, while Hotjar lacks both features.

Live sessions let you watch users as they interact with your site in real time. This is a very handy tool for product and customer support teams to quickly respond to issues, provide support to users, and improve the overall customer experience.

Under Lucky Orange‘s “Visitors” tab, you can see all online users on your site at any point and receive immediate alerts when new users arrive. Plus, the live viewing has a minimal delay, providing a smooth and fluid experience.

Lucky Orange also has a unique chat feature, which is very helpful for taking feedback and offering personalized support to your site users through one-on-one conversations. However, this may be overkill if you have better external chat tools.

Like Lucky Orange, SessionStack has a dedicated page for viewing all online users, immediately registering new users, and super low-latency live viewing (<1s). In addition, you can view user states during live sessions:

  • User is live: In this state, you’ll see the real-time interactions between the user and your site.
  • User is inactive: The user has either minimized your site tab or moved to a different one.
  • User is offline: The user has left, and a link is provided for you to view the session playback.

While SessionStack doesn’t have a built-in chat feature, it has direct integrations with established chat tools like Intercom and Zendesk. And that’s not all.

What truly sets SessionStack apart is its unique co-browsing feature, which lets you elevate the user experience of your website or online app to a whole new level.

SessionStack enhances live session viewing with its unique co-browsing feature.

Co-browsing lets you connect and engage directly with site users during live sessions — it’s like having a virtual hand-holding session where you guide them and quickly resolve their issues, without installing any third-party tools.

NOTE: Co-browsing and screen sharing are not the same. Unlike screen sharing, co-browsing doesn’t require both parties to install additional tools, and it only gives you access to the single browser tab where the user has your site open. Our article on co-browsing dives deeper into these differences.

SessionStack’s super low latency live sessions make co-browsing possible. The co-browsing mode is equipped with three main tools:

  • A pen: Annotate a user’s screen with digital ink.
  • A pointer: Highlight specific screen elements, without direct interaction with the page.
  • Control takeover: Gain complete control of a user’s screen (with their permission) while they’re on your site, and perform actions on their behalf.

With co-browsing, customer support teams can provide personalized support to users in real-time, leading to quicker issue resolutions and a better overall user experience. 

Error Logs

Hotjar has a basic log console in session replays, SessionStack takes this a step further with a dedicated error tracking page, while Lucky Orange lacks the feature. 

Hotjar’s and SessionStack’s consoles let you track logs and errors under each session replay. Unlike Hotjar, SessionStack has a dedicated page for tracking site-wide logs and errors without having to watch individual session replays.  

Also, each error is linked to the specific timestamp of the session replay where it occurred. If you choose to watch the session, it plays automatically and stops right at the mark where the error occurred (marked as “1” in the screenshot above). This helps you better understand the individual user action that led to the error. From here, you can open the console (marked as “2”) to gain more insight into the error (marked as “3”).

Winner: SessionStack wins for having all the key features in Hotjar and Lucky Orange, in addition to advanced live sessions, co-browsing, and error-tracking features. It’s the perfect tool for product managers, developers, and customer support teams who need a comprehensive and robust platform for understanding user behavior.

Lucky Orange vs Hotjar vs SessionStack: Heatmaps

Hotjar captures static snapshots of user behavior on pages, Lucky Orange does it live, and SessionStack captures site-wide popular elements and friction points.  

Lucky Orange Hotjar SessionStack
⭐⭐⭐⭐⭐ ⭐⭐⭐⭐ ⭐⭐⭐⭐

Heatmaps are a visual display of aggregate user behavior, showing you website elements with the most (or least) activity. There are three main types of heatmaps: mouse maps show the area where users often move their cursors, scroll maps show how far down users scroll on a page, and click maps show areas with the most clicks. 

Lucky Orange captures clicks, hovers, and scrolls for static and dynamic elements on your site.

Lucky Orange’s live heatmaps simplify the tracking of static and dynamic elements (such as popups, menus, and other interactive features) on your website. This means you can directly interact with a page on your website while viewing the heatmaps of how other people interacted with it.

In addition, you can view a ranking of page elements that received the most user clicks or “moves”. You can also choose to filter the heatmaps by date, location, device, browser, etc., to see how different groups of users interacted with a web page. 

Hotjar’s extensive filter options give you a better understanding of behaviors across multiple user segments.

While Hotjar’s heatmaps are very similar to Lucky Orange, the approach is different —  they aren’t ‘live’. Instead, you can capture and save screenshots of multiple variations of pages on your site (with or without its dynamic elements).

This process can be very tedious and time-consuming if you have a bunch of dynamic elements on your site, and if you make regular changes to them. However, once these screenshots are saved, you can quickly access and re-use them for further analysis. 

Talking about analysis, Hotjar has more filter options (compared to Lucky Orange) for analyzing specific user groups and a handy highlights feature for commenting on issues on your site page that need to be resolved.

SessionStack has a unique way of mapping user actions – it analyzes the most clicked elements on your website, as well as frustration signals.

Unlike Hotjar and Lucky Orange, SessionStack doesn’t have visual heatmaps. Instead, you get a sitewide overview of the top 10 HTML elements (both static and dynamic) that need your attention, grouped under the following categories:

  • Most clicked elements: Site elements with the most clicks.
  • Dead clicks: Clicks on elements that do not generate any page response.
  • Rage clicks: Elements that were clicked multiple times in quick succession because users did not get an expected outcome.

This feature (in addition to error logs) makes SessionStack a powerful tool for developers and engineering teams who want to quickly identify the frustration points of users across a site or app, so they can prioritize optimization efforts, and make data-driven decisions to improve the overall user experience. 

Verdict: Lucky Orange is best for visualizing user actions on highly dynamic sites. Hotjar is perfect for understanding the behavior of specific user segments. And SessionStack helps you quickly identify and optimize friction points across your site for the best user experience.

Lucky Orange vs Hotjar vs SessionStack: Customer Journey Analysis

Lucky Orange has limited funnel analysis features, SessionStack is best for identifying and resolving friction points, and Hotjar supports A/B testing.

Lucky Orange Hotjar SessionStack
⭐⭐ ⭐⭐⭐⭐⭐ ⭐⭐⭐⭐

The funnels feature available in all three tools helps you analyze customer journeys by tracking how users progress through specific steps (eg. visited a page, clicked an element, etc.) on your site. This gives you valuable insights into user flows and helps you identify areas for improvement. Here’s an example of a funnel:

Lucky Orange’s limited analysis features give you a general overview of funnel performance.

Lucky Orange lets you add infinite steps to your funnel. At each step, you can either specify a page URL, choose from one of ten event options (element clicked, rage click, super rage click, etc.), or create a custom event.

However, these events lack specificity — for example, if you select the ‘element clicked’ event, you can’t specify exactly which element you’re expecting users to click.

After creating the funnel, you can easily track the percentage conversion at each stage, the largest drop-off, and the overall completion rate.

SessionStack’s date filter and linked session recording make it easy to identify and resolve friction points in your funnel.

SessionStack lets you choose from five commonly used event options at each step of your funnel: visited URL, clicked element, user input, dead click, and rage click. Unlike Lucky Orange, you can make each event as specific as you would like.  

Additionally, you can apply saved segments and date filters to your funnel results. By using these filters, you can refine and focus your analysis—so you can uncover valuable patterns and trends within your segmented user data.

You can also see the session recordings of users who either converted or dropped off at each step of your funnel. Watching the user recordings of those who deviated from the funnel gives you a better understanding of what prevented them from converting and the different paths they took, so you can better optimize your funnels for higher retention and conversion rates. 

Hotjar’s side-by-side comparison feature makes it easy to analyze funnel performance across user segments.

Hotjar has the key funnel features in SessionStack, however, each funnel you create can only have a maximum of ten steps. In addition, you can view side-by-side funnels for up to 5 user segments, which makes it easy to visualize and compare funnel performance across these user groups.

This feature is particularly useful for identifying patterns and trends in user behavior across multiple funnels, and for gaining a deeper understanding of how different segments of your audience interact with your website so you can tailor your website’s content and design to better meet the needs of specific user segments. 

Verdict: Lucky Orange is best for giving you a general overview of your funnel performance, SessionStack is best for identifying friction points across multiple user segments so you can boost conversion rates, and Hotjar’s side-by-side comparison feature is very helpful for visualizing funnel performance across multiple user groups so you can make targeted improvements to meet their needs.

Lucky Orange vs Hotjar vs SessionStack: Pros & Cons

Lucky Orange ProsLucky Orange Cons
✅ Budget-friendly plans❌ An extra site adeed to your account costs $5
✅ Modern and intuitive interface❌ Heavily limited sessions on free plan
✅ Live and interactive heatmaps Session replays can be slow and glitchy
✅ Live session replays & in-built chat feature No dev console & error tracking features
✅ Feedback, polls, and form analytics tools Very limited funnel features
✅ Integrates with Zapier
Hotjar ProsHotjar Cons
✅ Sleek and colorful interface Features are heavily limited on the free plan
✅ Click, scroll, and move maps Expensive pricing plans
✅ Dev console for session replays A single account only allows for one site
✅ Side-by-side funnel comparison feature Heatmaps can be slow to load
✅ Survey and user feedback widgetsDoesn’t capture all user sessions
✅ Extensive integrations
(Hubspot, Slack, Zapier, and even e-commerce tools like Shopify)
No live sessions and co-browsing tools
Funnels are limited to ten steps
SessionStack ProsSessionStack Cons
✅ All key features unlocked on the free plan❌ Session replay lacks annotations
✅ Unlimited site connects across all plans❌ No page-specific visual heatmap tool
✅ Captures all user sessions with pixel-perfect playbacks❌ Does not integrate with Zapier
✅ Super fast live and co-browsing sessions
✅ Dedicated error tracking page
✅ Has the most native integrations
✅ Very minimal impact on website’s performance

Final Verdict: Lucky Orange vs Hotjar vs SessionStack

Lucky OrangeHotjarSessionStack
Best for:
High-traffic site owners who want to understand general user behaviors and patterns.
Best for:
High-traffic site owners who want to boost funnel conversions across multiple user groups.
Best for:
Product, customer support, developer, and engineering teams who want to quickly resolve errors and pain points for an optimal user experience.

Here’s the final verdict on Hotjar vs Lucky Orange vs SessionStack:
Lucky Orange is best for understanding aggregate user behavior with its live and interactive heatmaps that make it super easy to track interactions with multiple dynamic elements on a page, Hotjar’s comprehensive funnel analysis features make it best for making targeted funnel optimizations across multiple user segments. And SessionStack’s robust live replays, co-browsing, and error-tracking features make it best for quickly identifying and resolving site or web app issues in real time.

Use Lucky Orange if:

  • You don’t need tools to identify, track, and solve errors.
  • You have a highly dynamic site that attracts lots of traffic.
  • You want visual dynamic heatmaps that capture actions on dynamic elements on your site as well.
  • You are looking to uncover aggregate user insights rather than specific user interactions.

Click here to get started with Lucky Orange!

Use Hotjar if:

  • You don’t need live session replays.
  • You have a high-traffic site with few dynamic elements.
  • You have a big budget to get access to some key features. 
  • You want an extensive funnel analysis tool that lets you view funnel performance across multiple user segments.

Click here to get started with Hotjar!

Use SessionStack if:

  • You need a tool with robust session replay features.
  • You want to stay on top of site errors and quickly resolve them.
  • You want tools to surface the most common user frustrations site-wide.
  • You want to take your customer support to the next level and offer real-time help without any added third-party software on your site.

Click here to get started with SessionStack!

See what SessionStackAI can do for your business