Enhance customer experience throughout the support journey

Use interactive co-browsing, session replay, reporting and analytics
to increase customer satisfaction.

Book a Demo

Understand requests instantly

Be "on the same page" with your customer. View everything that happens in their browser and resolve the issue on the spot.

Remotely guide or take control

Easily co-browse with the customer to show them your product by highlighting and drawing. When needed, take complete control. Click, scroll or write for them.

Add notes to the support request

As you co-browse and talk to the customer, add notes to the session and link everything to a support ticket. Revisit anytime if needed.

No need for clarifications

Share the recorded customer session with your team. Replay it to find out exactly what happened to the customer. Resolve the issue without back-and-forth conversations.
Watch live sessions
Pen tool
Notes
Notes Dashboard
sprinklr
Texas government
Calpers
Illumio
sketchdeck
bazaarvoice

Resolve your customers' requests remotely much faster. Improve customer support and increase customer satisfaction.

gr any web

Any web app. Any browser

Whether it's a complex and dynamic app or a simple static website, SessionStack just works. On any web application framework. Across all major browsers.

gr setup

No downloads, no installations

Adding a short code snippet to your web app is all it takes to start using SessionStack. Co-browse with your customers with a single click. It's that simple!

performance

No performance impact

SessionStack is incredibly lightweight. This means zero impact on the user experience and the look and feel of your product. Your customers won't even notice it's running!

gr-data

Private and secure

SessionStack not only automatically masks sensitive information (think passwords), but also allows you to select parts of the page that you want to hide from your agents. The information you hide never leaves the user browser.

gr-close-to-zero

Intuitive and easy to use

SessionStack can fit perfectly within your current workflow. It improves your customer support team productivity with minimal effort from their side. Start using it immediately.

gr-business

Suitable for teams of all sizes

Regardless of location, industry or organizational structure, small and large support teams can leverage SessionStack's solution and help users in real-time.

happy customers

Use SessionStack on its own, or integrate seamlessly with your customer service system

SessionStack enhances your customer support platform. Let your support agents co-browse with your customers in real-time while they're still interacting remotely.

In the Cloud and On-premise

We offer both!

We can help you deploy locally and store all the data inside your company's data centers.

Use SessionStack in our cloud to reduce your IT costs and get the latest updates automatically.

You choose!

See our plans
cloud or on premises
bazaarvoice
bazaarvoice_white

Bazaarvoice ensures a smooth, defect-free user base migration to an SSO with SessionStack

Learn how Bazaarvoice, a digital marketing platform, seamlessly migrated over 6,000 customers across 6 continents to a SSO accounts in just 3 weeks with SessionStack’s real-time sessions and playback capabilities.

Read their story
mend
mend logo

Mend uses SessionStack in a HIPAA-compliant healthcare environment to resolve customer issues

Mend’s customer support team relies on live and recorded sessions to diagnose, document and address issues that their customers experience.

Read their story
sketchdesk
sketchdesk logo

SketchDeck ensure excellent customer support with SessionStack

See how the SketchDeck team leveraged SessionStack to gain a much better perspective and insight in identifying the root cause of customer issues.

Read their story

Ready to make your support teams more productive?

Sign up for a FREE 14 day trial today or request a demo

Try it Free Book a Demo
Login Sign up Free