Support customers remotely as if you are face to face

Understand support requests live

Watch users browse your web app while talking to them. Don’t rely on customer explanations only - see everything that happens in their browser to quickly understand the context of their request.

Guide users to achieving a goal

While browsing collaboratively with the user, leverage tools to point them in the right direction or simply take over and help them achieve their goal.

Document the support request

Add notes inside the session while still talking to and co-browsing with the customer. Easily link the session along with your notes to a support ticket to describe the issue.

Cut back-and-forth conversations

Don’t waste time explaining the issues users ran into: share the session with your team, along with your notes and tech details. They can replay and see everything that happened to the user.

Reduce your support agents’ workload. Increase first touch resolution rate.
Free up resources to scale your support organization.

Any web app. Any browser.

A complex setup or a single-page application built on any web application framework, SessionStack just works. Across all major browsers.

Zero setup for end-users

Adding a short code snippet to your web app is all it takes to start using SessionStack. Initiate a co-browsing session with a user to store their session. We won’t ask your end-users to download and install anything.

No performance impact

The SessionStack script is edge-cached on a CDN and minified, and is fetched in less than 15ms. SessionStack works without affecting the user experience or the look and feel of your product.

Customer data is protected

We automatically mask passwords so they never leave the user browser. Scrub any other data you deem sensitive. SessionStack fully complies with the new rules (GDPR) around protecting the privacy of customers. Read more.

Close-to-zero live session latency

SessionStack’s live streaming is really live, with less than a second of latency for all sessions, regardless of your product scale and complexity, or user volume.

Suitable for teams of all sizes

Since SessionStack improves the individual level of productivity, small support teams and large, geographically dispersed support organizations alike can reap the benefits of using it. See our customers.

Plug SessionStack into your customer service and ticketing system for even greater results

Combining SessionStack with your customer success platform enables your support agents to start co-browsing with the customer they are chatting with a single click. Thanks to SessionStack’s blazing-fast streaming capabilities, your entire support organization can leverage a co-browsing solution to help users real-time.

In the cloud and On-premises

We offer both!

If you are worried about regulatory requirements, we can help you deploy locally and store data in your privately controlled center.

Rather host SessionStack on our servers? Reduce your IT costs and get all the latest updates automatically applied to your SessionStack with the cloud option.

See pricing plans

Mend uses SessionStack in a HIPAA-compliant healthcare environment to resolve customer issues

Mend’s customer support team relies on live and recorded sessions to diagnose, document and address issues that their customers experience.

Read their story

SketchDeck ensure excellent customer support with SessionStack

See how the SketchDeck team leveraged SessionStack to gain a much better perspective and insight in identifying the root cause of customer issues.