Be "on the same page" with your customer. View everything that happens in their browser and resolve the issue on the spot.
Easily co-browse with the customer to show them your product by highlighting and drawing. When needed, take complete control. Click, scroll or write for them.
As you co-browse and talk to the customer, add notes to the session and link everything to a support ticket. Revisit anytime if needed.
Share the recorded customer session with your team. Replay it to find out exactly what happened to the customer. Resolve the issue without back-and-forth conversations.
Whether it's a complex and dynamic app or a simple static website, SessionStack just works. On any web application framework. Across all major browsers.
Adding a short code snippet to your web app is all it takes to start using SessionStack. Co-browse with your customers with a single click. It's that simple!
SessionStack is incredibly lightweight. This means zero impact on the user experience and the look and feel of your product. Your customers won't even notice it's running!
SessionStack not only automatically masks sensitive information (think passwords), but also allows you to select parts of the page that you want to hide from your agents. The information you hide never leaves the user browser.
SessionStack can fit perfectly within your current workflow. It improves your customer support team productivity with minimal effort from their side. Start using it immediately.
Regardless of location, industry or organizational structure, small and large support teams can leverage SessionStack's solution and help users in real-time.
SessionStack enhances your customer support platform. Let your support agents co-browse with your customers in real-time while they're still interacting remotely.
We offer both! We can help you deploy locally and store all the data inside your company's data centers. Use SessionStack in our cloud to reduce your IT costs and get the latest updates automatically. You choose!See our plans
Learn how Bazaarvoice, a digital marketing platform, seamlessly migrated over 6,000 customers across 6 continents to a SSO accounts in just 3 weeks with SessionStack’s real-time sessions and playback capabilities.Read their story
Mend’s customer support team relies on live and recorded sessions to diagnose, document and address issues that their customers experience.Read their story
See how the SketchDeck team leveraged SessionStack to gain a much better perspective and insight in identifying the root cause of customer issues.Read their story